PRIVACY POLICY

Soil 2 Soul Expeditions (hereafter referred to as "soil2soul", "we", "us" or "our") understands and respects its users' privacy. This Privacy Policy outlines how we will treat any personal data that we collect from you or that you provide us via the website https://soil2soulexpeditions.com/ (hereinafter referred to as "the website"). The confidentiality of the information you provide will be respected & maintained by Us.

This Privacy Policy applies to everyone who books, purchases, intends to purchase, or inquire about any product(s) or service(s) made accessible by Soil 2 Soul via its website, office, or selected sales partners. You agree to the transfer, storing, or processing of such information by making a booking/purchase, submitting your personal data via the website, or visiting our office. If you do not agree to Soil 2 Soul's handling of your personal data, we will not accept your booking and you should not use the website.

PURPOSE OF THIS POLICY:

We appreciate your desire to understand how and why information is collected, utilised, disclosed, transferred, and kept. As a result, we have created this Policy to make you aware of our procedures. This policy outlines how we process your information when you use our website or other digital platforms, in accordance with applicable data protection regulations. It is critical that you read this policy, as well as any other policies we may give on specific occasions when we collect or process your personal data, to ensure that you understand how and why we use your personal information. This policy supplements the existing notices and is not meant to replace them.

COLLECTION AND USE OF PERSONAL INFORMATION:

Anytime you make a reservation or purchase through the website or any other customer touch point, you might be asked for personal information such as your name, address, email address, phone number, date of birth, credit/debit card number (in encrypted form) with expiration date, banking details, Aadhar details, PAN details, Visa-related documents (photographs, bank details, business/company details, etc.), passport details (passport number, issue date, expiration date), mobile number, professional qualifications/details, etc. For training and customer service purposes, we may monitor and/or record phone conversations, and we may retain a record of Your correspondence, including emails. To help with system maintenance and to provide aggregate data to our advertisers, we may gather information about Your computer and visits to this site, including but not limited to traffic data, location data, IP address, operating system, and browser type. It does not identify any specific person; rather, it is statistical data on the surfing habits and behaviours of our users.

We might occasionally also need to gather more private information about you, such as details about your health, special needs, and any disabilities you may have, together with any supporting medical certificates. When you make a booking or purchase, this information is provided to you so that the transaction may be finished quickly. You consent to the information being held by You and is collected in order to make arrangements for the services You are asking. Moreover, internal research, analysis, and auditing may make use of this information. In order to improve the watching experience, solve issues, and deliver more relevant material, cookies and other data may be used.

PURPOSE OF COLLECTING PERSONAL INFORMATION:

The main reason for gathering, keeping, sending, or disclosing the data is to: Communicate with You regarding bookings/purchase;

• Send booking confirmations.
• Keep You updated regarding transaction status.
• Sending tour related information on daily basis.
• Send verification/alert message(s) or email(s).
• Notify and update the changes in bookings.
• Resolve complaints and disputes.
• Allow our customer service department to contact You.
• Detecting and prevent fraudulent or criminal activity.
• Carry out our obligations arising in connection with any contracts entered into between You and us, or between You and a third-party supplier.
• Ensure that content from the website is presented in the most effective manner for You.

COOKIES:

Cookies are used by this site to identify you from other users. When you visit a website, your browser saves little data files called cookies to the hard disc of your device. The majority of web browsers accept cookies by default. By adjusting your browser's settings or using certain software, you can decide how and whether cookies are accepted by your browser. However, if you disable cookies, this website may not perform as intended. You agree to our usage of cookies as soon as You visit the website. Certain cookies are necessary for the website to function properly and be user-friendly, for You to be able to book and make purchases, and for us to be able to provide you with better and more efficient service. Other cookies enable us to better serve You and make sure You have a positive experience when you browse our site. They also help us make improvements to our site or the way we serve our customers. In the process, no personal information is gathered. The data gathered in this manner is anonymous and does not identify You or your online activities.

To track the efficacy of our advertising, we may keep track of anonymous, non-personal information about Your visits to this and other websites (not including Your name, address, email address, or phone number). Based on your browsing (click stream) actions on our website, we might additionally gather anonymous data about your visit. This data could comprise, for example, the pages seen and the goods and services that were either reserved or viewed. We only use your information to give You the best possible user experience on the website; we never give it to any other parties.

We may also use cookies to display advertisements to You while You are on the Website or to send You offers via email that are specifically focused on locations that may be of interest to You. This allows us to better manage and develop our offers and provide You with better products and services catered to Your unique interests and needs. The technology utilised by third-party advertising companies to gauge the success of their campaigns may also be used. These kinds of data are all anonymous. A pixel tag, an industry standard technology utilised by all major websites, is employed to capture this anonymous information. Advertisements regarding products and services that may be of interest to You may be shown to You based on this anonymous information about your visits to the website.

Some information that You should have about Cookies:

• Certain features on the website are only available through the use of cookies.
• Cookies allow You to log in without having to type Your login name each time (only Your password is needed) and identify the User and maintain their signed-in status.
• Most cookies are "session cookies," meaning that they are automatically deleted from the User’s hard drive at the end of a session. “Persistent cookies” remain in place across multiple visits to our websites.
• You are free to decline the cookies if their browser permits, although doing so may interfere with use of the website.

We may use Cookies to:

• Measure the entry and exit points of visitors to the Site and respective number of visitors to various pages and sections of the Site and details of searches performed.
• Measure the usage of advertising banners and other click through from the Site.
• Understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole.
• Pixel tags enable us to send email messages in a format customers can read, and they tell us whether the mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
• We may use this information in our marketing and advertising services.

THIRD PARTY WEBSITE LINKS:

At certain times, this website may automatically provide links to other websites that may be pertinent to a specific topic. The proprietors of these third-party websites may combine information about Your visits to our site with information from other websites to show You ads for similar products and services that might be of interest to you. Please be aware that unless You provide us with written consent, we will not disclose any of Your personal information with the proprietors of these third-party websites. The proprietors of these third-party websites might try to monitor Session Data about the adverts you've seen and the kinds of content you seem interested in using cookies and pixel tags. This does not imply that Soil 2 Soul is connected to any of these other websites in any way.

You are no longer on the Soil 2 Soul website after clicking on one of these automated links. Regarding these other websites and the content on them, we assume no liability of any kind. Before submitting any personal information to these other websites, please read the privacy policies and Terms & Conditions carefully. We do not take any responsibility or obligation for the policies of these other websites.

PARTIES WITH WHOM YOUR INFORMATION IS SHARED:

Your personal information may be shared with our holding company, its subsidiaries, associate companies, a holding company subsidiary, or any entity that controls, is controlled by, or is under common control in order to increase service efficiency. Such data will be exchanged in a secure and regulated environment. Any and all personal information about our customers will be given to the relevant party in the case of a merger, sale, reorganisation, or if we sell, transfer, or assign the business, or a portion of it, to any of our group companies.

Your personal information might be disclosed to our service providers, which could include hotels, airlines, transport service providers, destination management companies, and any other vendors needed to complete your reservation or purchase. Please be aware that when you make a reservation or buy something from us, you give us permission to provide the aforementioned suppliers and service providers access to Your information. It is recommended that you review the privacy policies of the specific service provider or supplier whose services you have chosen to utilise, as we have no control over how such service providers or suppliers use the information that is provided with them. Your personal information might be disclosed to our business partners, which include foreign SIM card suppliers, banks, insurance companies, consulates for visas, etc.

Your personal information may be disclosed by us if and when mandated by law. When it comes to following a court order, an ongoing legal proceeding, or other legal process served on us, or when it comes to defending against legal claims or exercising our legal rights, the information will be disclosed in good faith. If the information is deemed reasonably essential, we may also divulge it.

MARKETING USE:

We may use the data gathered from your inquiry, booking, or purchase on this website to get in touch with you by phone and/or email regarding offers and information on the products you were interested in. You may always request that we stop using Your personal information for marketing purposes by sending an email to the unsubscribe email address listed below:

Sales@tatvaexpeditions.com

If you have opted in to receive marketing communications via email, we will send You offers and information about our products. Unless You have specifically consented, we will not share Your contact information with any other party for marketing reasons, save our group companies.

We may gather contact details and survey responses as personal information for these purposes. We utilise Your personal data to get in touch with the winners of the contest. We may send you promotional emails, newsletters, special offers, new product releases, and other information as part of our marketing policy.

The Soil 2 Soul Management greatly values the thoughts, ideas, and comments you have provided. We administer online surveys to You in order to obtain your feedback. Unless otherwise indicated, all of the surveys are anonymous. While answering these surveys is completely voluntary, it is advised that you do so in order to share your thoughts, as they will be taken into account and utilised to enhance both the website and the goods and services that You receive.

Additionally, you grant us permission to utilise the photos you take on tours for marketing and promotional purposes, provided they are posted on the website.

DATA PROTECTION AND SECURITY:

Any transfer made over the internet is done at Your own risk because information transmitted over the internet is never totally secure and we cannot ensure the security of Your transmitted data. The website is protected from loss, abuse, and alteration of information by strict security measures, and your personal data is protected by the necessary security measures and certificates. Every piece of data you send us is encrypted using SSL (Secure Socket Layer) technology. We store all of the information you give us on our safe servers. We will make every effort to guarantee that Your data is secure with us, even if no system is perfect, not even ours. Under no circumstances will Veena World be held liable for any loss of Your personal information as a result of malicious attempts by a third party to unlawfully intercept Your private conversations or personal data. You accept this limitation and exposure by using the website to browse or by making a reservation or purchase.

Only once you log in can you access some areas of the website. Passwords that you select or those we supply for you to log in need to be kept private. We kindly request that you keep passwords confidential. You have the option to change your mind about providing any or all Personal Information. If You decide to do so, we might not be able to offer You the services, or Your access to the Website might be restricted.

INTELLECTUAL PROPERTY RIGHTS (IPR)

We are the sole and primary developers of our brand, "Soil 2 Soul," ideas and concepts, logo, and products. We, Soil 2 Soul and its Directors, are the registered owners of trademarks, copyrights, and watermarks. You undertake not to use or display any registered intellectual property without first obtaining Soil 2 Soul's written approval. Anyone attempting to violate our intellectual property rights will be subject to legal action.

AUTHENTICITY OF DATA

It will be Your responsibility to guarantee that the data you submit is accurate, truthful, and comprehensive. Soil 2 Soul disclaims all liability about the veracity, truth, and accuracy of this information.

CHANGES TO THIS PRIVACY POLICY

By accessing, perusing, transacting on this website, or saving any data or information, you consent to abide by the most recent version of this privacy statement that is in force at that moment. This Privacy Policy may be amended at any moment and without prior notice. As a result, you must ensure that you have access to the most recent version of the privacy statement.

Please email Sales@tatvaexpeditions.comif you at any point feel that we have not complied with the Privacy Policy. We will make every effort to immediately investigate and address the matter.